Cisco smartnet service helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics. The cisco smart net total care smartnet service is a part of ciscos technical services portfolio. Alternatives to esword for windows, android, iphone, mac, ipad and more. Download esword modules, find answers to esword problems, access esword user forums, and fellowship with other esword users. Latest esword downloads, modules, utilities, and news esword. Cisco smartnet is now smart net total care youtube. Smartnet gives you more time to focus on business innovation while proactively supporting your infrastructure. Cisco smartnet maintenance is the brand name for the companys support offering. Tercai is here to help make sure your plan is just right, never. The first part of the description 8x5 and 24x7 refers to the. Once you have done this you can choose the level of cover smartnet. The information in this frequently asked questions document is cisco confidential.
The smartnet is actually so we can download firesight software upgrades. Hi, can you please explain to me what cisco smartnet is, how does it work and how much does it cost. Support documentation, video tutorials, tools and downloads for collector support for use with ciscos smart net total care service offering. This service combines ciscos industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal. Smartnet total care advance replacement next business day provides all of the features of smartnet software support and updates in that it provides extended access to from where you can download software versions and tools for your supported device. Smart net total care replaces traditional licensing methods with smart software licensing, allowing you to procure, deploy and manage licenses with insights. The smart net total care service delivers the technology to analyze and report information about cisco network elements and provide network aware information. Through this portal, you get one platform to manage all cisco software. Our smartnet framework is a high level software platform that enables a business application to safely and efficiently interact with self service kiosk peripherals or other devices and environments. Support documentation, video tutorials, tools and downloads for collector support for use with cisco s smart net total care service offering.
I would like to know which smartnet service we should purchase to allow us access this services. There are three main differencesfirst line of support, size of the. Quickly learn which devices are vulnerable to threats. A customer version of this faq will be available for use outside of cisco as of june 8, 2015. Implementing hybrid support as an alternative to cisco smartnet will ensure your core products have the appropriate software. Our personalized web and mobile support provides you with the ability to see modelspecific content, download software, access automated tools, join forums, and manage your support cases. Ptsinet reduces network downtime with fast, expert technical support, and flexible hardware coverage. Smart net total care and smart care are both smart support services and both include ciscos award winning support, including technical support, hardware replacement, knowledge base access and os upgrades. Smartnet total care advance replacement 4 business hours provides all of the features of smartnet software support and updates in that it provides extended access to from where you can download software. Mine has 6 bibles, and about 6 sets of maps, for a total file of 50mb. Cisco smartnet merges with smart net total care it resource.
I noticed my notes were outdated as to what these prefixes mean when i started seeing part numbers. An indepth presentation of the updated cisco smart net total care service, narrated by bob mckee, director of product marketing, cisco technical services. Order cisco smartnet consntwsc604dl sntc8x5xnbd catalyst 2960x 24 g, solve problems faster, improve operational efficiency. As with so many other oems, their definition is somewhat of a moving target. Smartnet and smart net total care convergence faq for. Cisco can do this through its smartnet total care service, in. Download operating system software updates for your licensed feature set. Cisco smart net total care software support service. Cisco smart net total care customer presentation youtube. The 8 x 5 and 24 x 7 define the number of hours each day 8 being working hours and how many days a. The next generation of smart support services and the foundation for ciscos internet of everything ioe. Cisco smart net total care service customer experience. Com smartnet sales manager reggie grant, received an interesting email this week.
What was your experience like, and would you recommend it over smartnet total care, or other services that are provided directly by cisco, instead. To generate a new cisco smartnet quote, renew an existing contract purchased from another supplier and buy online you first need to specify the cisco product part number of the item you would like smartnet cover on. Total care data map data processing provide services obtain reported. Cisco smart net total care makes device lifecycle management easy and effective. Cisco smartnet snt vs sntp keyword found websites listing.
Pocket esword is named a finalist in the best bible software category of the. Its the sort of tool that gives you a big picture of your network environment. Smart net total care sntc provides awardwinning technical support along with an entitlement to smart capabilities. With the centralized view that smart net total care offers, you can minimize vulnerabilities and better manage alerts. Smart net total care cisco technical support service. What is smartnet, how does it work and how much does it cost. Solve problems faster, improve operational efficiency, and reduce.
This service combines ciscos industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet. Ithsc smartnet calculator buy cisco smartnet online. Whats the difference between cisco smartnet total care. Smartnet total care can scan large enterprise networks while cisco active advisor can scan up to 3 24 network subnets at a time via the webbased scanner, or up to 16 networks when using the native.
Cisco smart net total care service customer experience cisco. I have a few firewalls that i want to have licensed access to firmware software updates but i do my own support without too much issue and havent needed any hardware replacement for years so i would prefer not to pay for things i dont need. See how cisco smart net total care delivers the support it leaders need to ensure network reliability. Our community includes cisco experts to answer your questions about the smart net total care sntc portal and cspcollector. Inventory data is securely uploaded to cisco via the cspc collector and the reports are presented through the smart net total care. Cisco smart net total care supports contract and device. Whats the difference between smartnet total care, and. Even though cisco smartnet is officially retired, smartnet. Theres no doubt you get a lot of features and options for your network infrastructure from smartnet total care.
If you order cisco support, you are probably familiar with part number prefixes like snt and sntp. Smart net total care tracks the end of sales life and end of service life for all devices deployed in your cisco environment. Cisco smartnet levels and sla definitions it help and. Most recently, smartnet and smartnet total care combined, and now the name is once again, or still smartnet. Available options to catalog your inventory and make it available in the smart net total care. Swss delivers software support in a single offering, making it simple to purchase, manage, and renew. Smart net total care offers awardwinning technical support from the tac combined with advance hardware replacement, onsite support options, online tools, and selfhelp support for devicelevel. In a nutshell, smart net total care contracts give you direct access to a cisco support agent to provide technical support, access to software updates, security. Pyramids ptsinet is a complete thirdparty maintenance solution customized for your current and legacy cisco equipment and budget needs. Cisco smart net total care has a level of service to fit organizations of all shapes and sizes. With a lean it organization the automation on the smart net total care backend makes. Deployment demo of the cisco common services platform collector cspc 2. A smart alternative to cisco smartnet maintenance park place.
Available options to catalog your inventory and make it available in the smart net total care sntc portal include cisco s common services platform collector cspc, which provides an extensive collection mechanism to gather various aspects of customer. This file format was once used by quickverse, wordsearch, bible companion, and other bible software products. Click the navigation links below to access materials for using our service and supported collectors. Smartnet is available in different service level agreements sla from 8x5xnbd through to 24x7x2. Smart net total care smartnet provides awardwinning technical support along with an entitlement to smart capabilities. Smart net total care replaces traditional licensing methods with smart software licensing, allowing you to procure, deploy and manage licenses with the insight services portal. Filter by license to discover only free or open source alternatives. On july 27th 2015, cisco announced that their smartnet support offering will be merging with smart net total care to form cisco smart net total care service sntc. Use the smart net total care community to ask questions and get access to selfhelp information.
Smart net total care onsite 24x7x2 2hour response, 24 hours a day, 7 days per week, including holidays smart net total care onsite 24x7x4 4hour response, 24 hours a day, 7 days a week, including holidays smart net total care onsite 8x5x4 based on depot time 4hour response, 9 a. Cisco smartnet total care collector deployment youtube. Smart net total care and smart care are both smart support services and both include ciscos award winning support, including technical support, hardware replacement, knowledge base access and os. This basic installation includes the king james bible and the king james with strongs numbers study. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Cisco smartnet is available in a number of different cover levels, however the most popular is the 8x5xnbd support level. Take two easy steps to make sure you have access to all your cisco technical support benefits, such as the smart net total care portal, online resources and software.
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